This Privacy Policy explains how CleanSweep handles personal data in connection with its website and cleaning services in Singapore. It applies to inquiries, quotations, bookings, service visits, and related communications.
You may ask us to access, correct, or update personal data that we hold about you, and you may object to certain processing where permitted by law. If a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy, we may ask for information needed to verify your identity and understand your request. We will respond within a reasonable period and in accordance with applicable legal requirements.
We retain personal data for the period necessary to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, we will delete it or de-identify it where appropriate.
When we make material changes, we will post the revised policy on this page and may also use a reasonable notice method if the change is significant. The updated version applies from its stated effective date.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and communications sent to us. Where relevant, we may also process condition photos provided for quotation or scheduling purposes.
We receive personal data when you submit an inquiry, request a quote, arrange an appointment, share property details, or communicate with us by phone, email, or contact form. We may also collect technical data through website use and limited records created during service administration.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can usually manage cookies through your browser controls and, where available, device settings. Blocking some cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie settings to override choices that are required by law.
We use personal data to respond to inquiries, prepare quotations, confirm property scope and access arrangements, schedule appointments, deliver cleaning services, manage payments, maintain records, improve our operations, and handle legal or security matters. We may also use limited technical data to keep the website functioning properly and to understand general site performance.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, or administrative functions. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where necessary to prevent fraud or address security concerns.
